We'are committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
After your order is successfully placed, we will notify the warehouse within 24 hours to ship the goods. You will receive an email with tracking information once your order has shipped. Transportation is usually carried out by air, it generally may take 5-10 days. So, in total, it will take 11 days until you receive the goods.
Under normal circumstances, we support free shipping worldwide, but in some areas, especially remote mountain villages, you may also have to pay half of the shipping cost. DHL Express and FedEx Express are our default shipping methods. In some individual European countries, the package will be shipped out by EMS, UPS, 4PX Express.
If you come from Germany, the package will be transported by German DHL Express special line. You can click https://www.dhl.de/, and track your package. If you come from the most European countries like France, United Kingdom, or Italy, your package will be transported by the 4PX Worldwide Express special line. The tracking link is http://track.4px.com/.
Speak of the tariffs, generally, the declared price of the package is lower than the starting point for tariff collection in the local country. So you don’t need to pay tariffs. In some individual countries, if you need to pay tariffs when cannot declare a low declaration, please contact us.
NoticesIf it happens to be a holiday, there would be 2 or 3 days delay in delivery.
The package will be returned if it is not picked up in 10 days after arrival. Customers need to pay for the returning freight cost.
If you have any questions about the shipping, you may contact us.